Your Upcoming Flight
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KUL
Kuala Lumpur
LHR
London
FLIGHT
MH2
DATE
5 Jan 2026
DEPARTS
23:30
Active Coverage
TM-XPLR-2025-8834521
5 Jan 2026 - 12 Jan 2026
Platinum Plan Verified Coverage

AI Claims Assistant

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Flight Delay

Auto-claim enabled

AI Automated

Baggage Damage

AI photo analysis

AI Powered

Medical Emergency

24/7 support available

Trip Cancellation

Up to RM 120,000

Quick Access

Flight Delay Protection

Check Your Flight Status

Enter your flight number to check real-time status. If delayed 90+ minutes, you can file a claim instantly.

Demo Mode
Try: MH123 (3h delay), SQ12 (3.5h delay), AK123 (2h delay)
Real-time data from AviationStack

Flight Delay Detected

Your flight has been delayed

We're automatically processing your claim

Flight MH2

KUL → LHR

Original 23:30
Delayed 01:30
2 hours delay

Claim Processing

Detection
Verification
Approval
Payment

Estimated processing time: 12 hours

Claim Approved

Claim Approved!

Your flight delay claim has been processed

Approved Amount
RM200
Claim Reference ETQ-FLT-2025-11234
Processing Time 12 hours
Payment Method DuitNow
Expected Transfer Within 24 hours

Report Baggage Damage

No PIR Required

Take Photos of Damage

Tap to add photos

Multiple angles recommended

Upload Supporting Documents

2
3

Step 2 of 3

Supporting Documents

4 photos uploaded
2 documents uploaded

Accepted: JPG, PNG, PDF (max 10MB each)

Upload More Documents

Tap to add receipts, boarding passes, or other supporting documents

RM

21 documents uploaded - All required documents received

Claim Status

Under Review

Claim Reference: ETQ-CLM-2025-12345

Claim Received

Hour 1 - Submitted successfully

Under Review

Hour 6 - AI analysis completed

Assessment in Progress

Hour 14 - Human assessor reviewing

Approval & Payment

Expected: Within 48 hours

Claim Approved

Claim Approved!

Your baggage damage claim has been processed

Approved Amount
RM3,850
93.9% of claimed amount

Claim Breakdown

Item Claimed Approved Status
Luggage Bag RM450.00 RM450.00 Full
Camera Lens RM2,500.00 RM2,500.00 Full
Tripod RM350.00 RM350.00 Full
Flash Unit RM500.00 RM400.00 Partial
Clothing Items RM200.00 RM150.00 Partial
TOTAL RM4,000.00 RM3,850.00
Depreciation applied to used items per policy terms. Flash Unit: 20% depreciation. Clothing: 25% depreciation.

Payment Method

Payment Status Processing via DuitNow
Expected Transfer Within 24 hours

Medical Emergency

24/7 Emergency Hotline

+603-2610 9933

Average response: 15 seconds

What to Prepare

  • Your policy number: TM-XPLR-2025-8834521
  • Patient's name and age
  • Description of medical situation
  • Current location
Cashless Treatment

Available at 500+ hospitals

Coverage

Up to RM500,000

GL Issuance

Within 5 minutes

Guarantee Letter Issued

Guarantee Letter Issued

Sent to hospital in 5 minutes

Guarantee Letter Details

Active
Reference Number ETQ-GL-2026-67890
Coverage Amount RM50,000
Hospital BIMC Hospital Kuta
Patient Ryan Wong, Age 9

Hospital Verification Code

Jenny Wong

Your Care Coordinator

Online

No upfront payment required - Show this GL at hospital admission

Treatment Tracking

Ryan Wong

Age 9 • Emergency Appendectomy

Surgery Successful

Cashless Admission

4:00 AM - Admitted without payment

Diagnosis Complete

6:30 AM - Acute Appendicitis confirmed

Surgery Pre-authorized

7:00 AM - RM10,000 approved

Surgery Completed

11:00 AM - Successful operation

Hospital Stay (Day 2 of 3)

Recovery in progress

Hospital Bill Tracking

Total Medical Expenses RM11,800
Covered by Insurance RM11,800
Patient Payment RM0.00

Coordinator Updates

Jenny Wong checked in

2 hours ago

Daily follow-up call completed

Morning

Trip Cancellation Claim

Trip Cost Breakdown

Flights (Business Class)
Hotel (7 nights)
Broadway Shows
Pre-paid Tours
Total Trip Cost RM16,700

Required Documents

Medical Report / Doctor's Letter
Flight Booking Confirmation
Hotel Booking Confirmation
Cancellation Receipts

Please ensure all bookings show as non-refundable

Claim Under Review

Claim Reference

ETQ-CANCEL-2026-88901

Estimated processing: 5-7 business days

Day 1

Claim Received

1 Jan 2026

Day 2

Medical Verification Complete

2 Jan 2026

Day 3-4

Internal Review in Progress

In progress

Day 5

Final Decision & Payment

Expected: 5 Jan

Recent Activity

Documents uploaded successfully

2 hours ago

Additional document requested: Hospital letterhead

4 hours ago

Medical team reviewing documentation

Yesterday

Claim Approved

Claim Approved!

Your trip cancellation claim has been processed

Approved Amount
RM16,450
98.5% of total trip cost

Amount Breakdown

Flights RM8,500 (100%)
Hotel RM6,200 (100%)
Broadway Shows RM800 (100%)
Tours RM950 (-RM250 admin fee)
Minor admin fees applied per policy terms

We hope your mother recovers soon. Take care and reach out if you need anything.

Special Offer

Reschedule Your Trip

When you're ready, enjoy 15% discount + complimentary upgrade to our Diamond Plan

Payment Method DuitNow
Expected Transfer Within 3 business days

How was your experience?

My Claims

Active Claims

Baggage Damage

ETQ-CLM-2025-12345

Under Review
AI Analysis: 92%
75% Complete
Submitted 1 Jan 2026
Amount RM4,100
Next Step Assessment in progress

Flight Delay

ETQ-FLT-2025-11234

Approved
AI Analysis: 98%
Payment Processing
Approved Amount RM200
Payment Method DuitNow
Expected Transfer Tomorrow
36 hours
Avg Processing
92%
Success Rate
5
Total Claims

Policy Details

ACTIVE

Platinum Plan

TM-XPLR-2025-8834521
5 Jan 2026 - 12 Jan 2026
Destination: London, UK
Traveler: Sarah Tan
Premium: RM287
Flight Coverage
Flight Delay (3+ hours) Up to RM1,000
Trip Cancellation Up to RM15,000
Missed Connection RM500
Auto-claim enabled
Baggage Coverage
Baggage Loss Up to RM10,000
Baggage Damage Up to RM10,000
Baggage Delay RM500
No PIR required
Medical Coverage
Emergency Treatment RM500,000
Medical Evacuation RM1,000,000
24/7 Hotline +603-2610 9933
Cashless treatment available
Trip Coverage
Trip Cancellation Up to RM30,000
Trip Curtailment Up to RM30,000
Personal Liability RM500,000

Need help?

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Profile

Sarah Tan

sarah.tan@email.com

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